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1-866-598-8449

Customer Service available Mon - Fri 9am to 9pm EST Sat & Sun 1pm to 8pm EST

Order Policies and Shipping Information

Order Policies


Merchandise Payment
Pre-payment is required for select and non-domestic purchases. Purchase Orders will be accepted from domestic educational institutions only operating on an approved purchase order system. Musical perusal packages must be pre-paid with either a check or credit card; purchase orders will not be accepted.  Orders submitted with a Purchase Order for non-domestic/non-accredited institutes will be cancelled upon receipt of order.  Check or credit card payment must be received before items can be shipped. 

Shipping
We ship all orders UPS ground unless otherwise noted. Expedited Orders received later than 2 PM EST, may be invoiced/shipped on the following day. Orders received later than 2 PM EST on Friday may not ship until the following Monday. Weekends and holidays are not included in delivery times.

Returns
We accept returns from Resale Organizations only (bookstores). All returns must be accompanied by an approved Return Authorization Form. Returns of single copies of plays, musical scripts, etc. will neither be authorized nor accepted, nor will exchanges be allowed. Special order items are not returnable. Returns of scripts from cancelled productions and double shipments may be allowed with a MANDATORY written authorization from Samuel French, Inc. To obtain an approved Returns Authorization Form, please contact Customer Service at 1-866-598-8449 or info@samuelfrench.com. Returns must be made within 6 months of the Invoice date, all returns will incur a 20% restocking fee. Shipping costs are non-refundable. Only items in re-saleable condition will be accepted for returns. Items with price stickers will not be accepted.  Returns made to Samuel French, that do not meet the above requirements will not be refunded or credited to your account. Items returned to the warehouse that do not meet the above standards will be destroyed onsite. 

Music Rental Materials Returns
All rental materials for a production of a musical must be returned within fourteen (14) days after your final performance date, otherwise a late charge will be applied. The materials are to be returned to: Samuel French Inc, c/o Midwest Fiber, 422 South White Oak Road, Normal, IL 61761. Additional charges will be incurred for music rental materials returned to the wrong address.

Credit Memos
Credit memos must be used toward new merchandise purchases within one (1) year of the issue date. After one (1) year, the credit memo expires and becomes non-refundable and unusable.

 

 

Shipping Information


Order Processing
We make every effort to ship orders as quickly as possible. Orders received between Monday and Thursday by 2pm EST are typically processed within 24 hours of receipt. Please be aware that during peak ordering seasons processing times may be longer. Expedited Orders are typically processed the same day, if ordered by 2pm EST Monday thru Friday. Orders made on Saturday and Sunday are typically processed by Tuesday afternoon.


Tracking
Tracking numbers are emailed when orders leave our warehouse. Tracking Numbers are only available for UPS and USPS Express Mail shipments. If using a different method, a shipping notification will be sent.


Alternate Warehouse
Some titles may ship from an alternate warehouse and additional shipping and handling charges may apply. These titles are available as a pre-pay item only and may not be returned or exchanged. Purchase Orders will not be accepted for this title.


Expected Shipping Times


United States Postal Service (USPS) – Within the Continental United States

  • USPS First Class: Typical delivery time is 5-7 business days after process time.
  • USPS Priority Mail: Typical delivery time is 2-3 business days after process time.
  • USPS Express: Typical Delivery time is 1-2 business days after process time. Same Day processing if ordered before 2pm EST

United States Postal Service (USPS) – International*

  • USPS First Class International: Typical delivery time is 10-12 business days after process time.
  • USPS Priority Mail International: Typical delivery time is 6-10 business days after process time.
  • USPS Express Mail International: Typical Delivery time is 3-5 business days after process time. Same Day processing if ordered before 2pm EST.


United Parcel Service (UPS)

  • UPS Ground: Typical delivery time is 5-7 business days after process time.
  • UPS 3-Day Select: Typical delivery time is 3 business days after process time. Same Day processing if ordered before 2pm EST.
  • UPS 2nd Day Air: Typical delivery time is 2 business days after process time. Same Day processing if ordered before 2pm EST.
  • UPS Next Day Air: Typical delivery time is 1 business days after process time. Same Day processing if ordered before 2pm EST.


 

*Note on International Shipping: If your order is shipped to an International shipping address your package may be inspected by regulatory agencies when entering the country. Your package may experience a brief delay during transit while your package is inspected and cleared by regulatory agencies due to heightened border security.