Customer Service available Mon - Fri 9am to 9pm EST Sat & Sun 1pm to 8pm EST

The Decision to Trust: How Leaders Create High-Trust Organizations

The Decision to Trust: How Leaders Create High-Trust Organizations

Robert F. Hurley

ISBN: 9781118072646

More Information Below:


This item is not in stock, but you aren't out of luck!

Let us know if you need it! We'll notify you once it is available.

Before adding items to your notifications list, please create an account or log-in.

A proven model to create high-performing, high-trust organizationsGlobally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In "The Decision to Trust, " Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent. In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees.Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the otherFilled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and ZapposReveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizationsCovering trust building in teams, across functions, within organizations and across national cultures, "The Decision to Trust" shows how any organization can improve trust and the bottom line.
Now Playing